Terms of Service

Last Updated: 1 March 2026

1. Service Scope

Huize Telecom Limited (RC 8165363, Nigeria) and Huize Holdings LLC (Kyrgyz Republic) (together, "Provider", "we", "us") provide next-generation network infrastructure services to enterprise customers, including but not limited to:

• Hollow Core Fiber (HCF) dedicated line connectivity
• 5G Private Network deployment and operations
• SCION Sovereign Routing architecture consulting and implementation
• Quantum Key Distribution (QKD) encrypted communication solutions
• Satellite Backhaul (Non-Terrestrial Network, NTN) coverage services

2. Service Level Agreement (SLA)

2.1 Availability Commitment

Provider commits to a Monthly Uptime Percentage (MUP) ≥ 99.99% for Tier 1 (Carrier-Grade) enterprise dedicated line services. The precise MUP calculation formula, Service Credit matrix, claim procedure, and all applicable exclusions — including the Sovereign Network Routing Exception for traffic transiting the Kyrgyz Republic — are set out in the standalone Service Level Agreement document (HT-SLA-2026-02), which is incorporated by reference into these Terms.

2.2 Latency Performance

For Hollow Core Fiber services, Provider guarantees:

• Intercontinental latency reduction of at least 30% compared to traditional silica fiber
• Light propagation near vacuum speed (99.7% c)
• One-way jitter < 1 ms

3. Customer Obligations

3.1 Lawful Use

Customer agrees to:

• Not use Provider's network for activities that violate applicable laws and regulations in each relevant jurisdiction
• Not transmit, store, or distribute illegal, harmful, threatening, or defamatory content
• Not engage in cyberattacks, DDoS amplification, unauthorized surveillance, or other malicious activities
• Comply with all applicable export control regulations and not resell services to sanctioned countries or entities

3.2 Data Sovereignty Compliance

Customers using SCION Sovereign Routing must ensure that data transfer paths comply with applicable data localisation requirements in each relevant jurisdiction (e.g., GDPR, NDPR).

4. Intellectual Property

Provider retains all intellectual property rights in its proprietary technologies (including but not limited to HCF modulation algorithms, SCION path optimisation engines, and QKD key management systems). Customer receives service usage rights only and may not reverse engineer, decompile, or attempt to extract underlying technologies.

5. Data Protection & Privacy

For detailed data processing policies, see our Privacy Policy. Key highlights:

• End-to-End Encryption: QKD services provide information-theoretic security; Provider cannot access Customer encrypted content
• Log Retention: Network traffic metadata (source IP, destination IP, timestamps) retained for 90 days for troubleshooting purposes
• Cross-Border Transfers: Standard Contractual Clauses (SCCs) or equivalent mechanisms required for personal data transfers across jurisdictions

6. Fees & Payment

6.1 Billing Model

Service fees are based on bandwidth capacity, service tier, and contract term. Contact the sales team for detailed quotes.

6.2 Payment Terms

• Monthly subscription: Prepaid on the 1st of each month
• Annual contract: 15% discount available, payable in full or in quarterly instalments
• Late payment: Services may be suspended if payment is overdue by more than 30 days

7. Limitation of Liability

7.1 Exclusion of Indirect Damages

Except in cases of willful misconduct or gross negligence, Provider is not liable for indirect losses, loss of profits, business interruption, or reputational harm arising from service interruptions. Provider's maximum aggregate liability in any 12-month period is capped at the total Monthly Fees paid by Customer in that period.

7.2 Force Majeure

Provider is not liable for service disruptions caused by natural disasters, acts of war, civil disturbance, government action, fibre cable severance, submarine cable failure, satellite orbital debris impact, or any other event beyond Provider's reasonable control.

8. Termination

8.1 Customer-Initiated Termination

Customer must provide 90 days written notice to terminate services. Early termination of annual contracts requires payment of 50% of the remaining contract value as a termination fee.

8.2 Provider Termination Rights

Provider may immediately terminate services if:

• Customer materially breaches these Terms (e.g., cyberattacks, transmission of illegal content)
• Payment is overdue for 60 or more consecutive days
• Customer enters insolvency, liquidation, or has its operating licence revoked

9. Governing Law & Dispute Resolution

9.1 Governing Law

This Agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.

9.2 Negotiation Precondition

Before initiating arbitration, the disputing party shall serve written notice on the other party identifying the nature of the dispute and the relief sought ("Dispute Notice"). The parties shall negotiate in good faith at senior management level for a period of 30 calendar days from the date of the Dispute Notice ("Negotiation Period"). If the dispute is not resolved in writing by the end of the Negotiation Period, either party may refer it to arbitration under Section 9.3.

9.3 LCIA Arbitration

Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration under the LCIA Rules, which Rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be three. The seat, or legal place, of arbitration shall be London, United Kingdom. The language to be used in the arbitral proceedings shall be English.

9.4 Interim Relief

Nothing in this Section 9 prevents either party from seeking urgent interim or injunctive relief from a court of competent jurisdiction where necessary to prevent irreparable harm, pending constitution of the arbitral tribunal.

10. Miscellaneous

10.1 Amendment of Terms

A "Material Amendment" means any change that: (i) reduces MUP commitments in the SLA; (ii) increases Customer fees; (iii) modifies the dispute resolution mechanism or governing law; or (iv) curtails Customer data rights under Section 5 or the Privacy Policy.

Material Amendments shall be communicated to the Customer's designated representative on record via registered electronic mail no fewer than thirty (30) calendar days before the proposed effective date. A Material Amendment shall take effect only upon:

• Customer's express written affirmation delivered to [email protected]; or
• execution of a written amendment addendum by both parties.

Continued use of the Services after the notice period shall not, in itself, constitute acceptance of a Material Amendment.

For non-material amendments (e.g., typographic corrections, updates to contact details, or operational clarifications that do not affect Customer rights), Provider shall give reasonable notice and continued use of the Services shall constitute acceptance.

10.2 Entire Agreement

These Terms of Service, the Service Level Agreement (HT-SLA-2026-02), and any executed Order Forms or service contracts (e.g., "Dedicated Line Agreement", "SCION Implementation Contract") together constitute the complete legal agreement between the parties. In the event of conflict: executed service contracts prevail; then the SLA (for availability matters); then these Terms.

10.3 Severability

If any provision of these Terms is held invalid or unenforceable by a competent arbitral tribunal or court, that provision shall be replaced with a valid provision that most closely approximates the original intent, and the remaining provisions shall continue in full force and effect.

10.4 Waiver

No failure or delay by either party in exercising any right or remedy shall constitute a waiver of that right or remedy. Waivers must be in writing and signed by an authorised representative of the waiving party.

Contact Information

Legal Department — Huize Telecom Limited:
Email: [email protected]
Phone: +234 8065874913
Address: Plot 83 Ralph Shodeinde Street, Central Business District, Abuja 901002, Nigeria

This document sets out the standard framework terms. The legal effect of any specific service engagement is subject to the applicable executed service contract and Order Form.